Privacy Policy | Spybet Casino

Information we may collect

To provide an online casino service, we may collect information that identifies you or relates to your account and activity. The information collected depends on how you use the website and which services or features you access. We aim to collect information that is reasonably necessary for operating the service, meeting security requirements and providing support.

Account and contact details

This may include your name, date of birth, residential details, contact details, username, account credentials, preferences and other information you provide when registering or updating an account. We may also keep records of communications, enquiries, complaints and requests made through customer support.

Verification information

For identity, age, security and account verification, we may request documents or information such as proof of identity, proof of address or other details needed to confirm that an account is being used appropriately. Verification information may include information contained in documents, images, checks and records of the verification process.

Payment and transaction information

We may record deposits, withdrawals, wagers, game activity, bonuses or promotions connected with an account, where relevant, and other transaction details. Payment providers may process payment information on our behalf. We generally receive information needed to confirm, administer and reconcile a transaction, but payment details may be handled directly by the relevant payment provider.

Device, technical and usage data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language, time zone, pages viewed, access times, referring links and information about how you interact with the website. We may also receive security and fraud-prevention signals relating to a device, connection or account.

Information from other sources

We may receive information from service providers, payment providers, identity verification services, security providers or other parties where this is necessary to provide the service, protect accounts, meet legal obligations or prevent misuse. We expect information received from these sources to be handled in accordance with applicable requirements.

How and why information is used

Personal information may be used for the purposes below. The specific use will depend on the information concerned, the service you use and the circumstances in which it was collected.

To create, operate, maintain and secure your account.
To provide casino features, process account activity and administer deposits or withdrawals.
To verify identity, age and account information, and to carry out anti-fraud, anti-money-laundering, security and risk checks.
To respond to questions, provide customer support, investigate issues and manage complaints.
To understand website performance, improve features, identify errors and develop a safer and more useful service.
To communicate with you about your account, transactions, service updates, security matters and other important information.
To send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
To comply with applicable legal, regulatory, financial, security and record-keeping obligations.
To detect, prevent and investigate fraud, cheating, unauthorised access, payment abuse and other activity that may breach the applicable terms.
To establish, exercise or defend legal rights and to manage disputes or requests made by players or third parties.

Where practical, we may combine information from different parts of the service to maintain accurate account records, protect the website and understand how the service is used. We do not treat the collection of information as permission to use it for unrelated purposes without an appropriate basis.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep the service working, remember settings, support account sessions, understand usage, improve performance and help identify unusual or unsafe activity. Some cookies may be placed by service providers that help operate analytics, security, payment or other website functions.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect account functions, website performance or the availability of some features. Your browser may also provide options to delete existing cookies or notify you when a new cookie is being used.

When information may be shared

Personal information may be shared with carefully selected providers and other parties where necessary for the purposes described in this policy. These parties may assist with hosting, technology, customer support, identity verification, payments, fraud prevention, security, analytics, communications, legal services or professional advice. Providers should only receive information relevant to the services they perform.

Information may also be disclosed where required or permitted by law, in response to a valid legal or official request, to protect the rights and safety of players or others, to investigate suspected wrongdoing, or in connection with a business change. When information is shared with a provider, appropriate contractual, technical or organisational measures may be used to help protect it.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the nature of the information. No online service can guarantee complete security, so players should use a strong, unique password and keep account credentials private.

Some service providers or recipients may handle information in countries outside Australia. Where this occurs, reasonable steps may be taken to support appropriate protection and lawful handling, subject to applicable privacy requirements.

Retention and your privacy rights

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute management and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to applicable requirements and legitimate record-keeping needs.

Requests about your information

Subject to applicable law and reasonable verification, you may ask us to provide access to personal information held about you, correct information that is inaccurate or incomplete, or delete information that is no longer required or may lawfully be removed. You may also ask questions about how your information is handled, request a review of a privacy concern or withdraw consent to marketing communications.

To exercise these rights or make a privacy or data request, contact support@spybetcasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account details, verification documents or sensitive information.

Withdrawing consent to marketing will not necessarily stop service-related messages, such as security notices, transaction updates, account messages or other communications needed to provide the service. If information must be retained for legal, security or dispute-related reasons, we may explain why deletion or restriction cannot be completed immediately.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will be made available through the website. Players should review this page occasionally, particularly before continuing to use the service after a material change.

By using the website, you acknowledge that you have had an opportunity to read this policy. Where consent is required for a particular use of information, it will be requested through an appropriate process, and you may withdraw that consent by contacting support@spybetcasino.wtf.